Privacy

Last updated: 29/05/2025

At Oakley Garden Care, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: When you contact us, book a service, or fill out a form on our website, we may collect personal details such as your name, email address, phone number, and address.
  • Payment Information: If you make a purchase or payment for our services, we may collect payment information. All payment transactions are processed securely through third-party providers, and we do not store your payment card details.
  • Technical Information: We may collect information about your visit to our website, including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Information: Information about how you use our website, such as page views, click-stream data, and navigation paths, to help us improve our services.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Our Services: To manage and fulfil your requests for our gardening services, including appointments and consultations.
  • To Process Payments: To process transactions and manage billing and payments.
  • To Communicate with You: To respond to your enquiries, provide customer support, and send important service updates or changes.
  • To Improve Our Website and Services: To analyse how our website is used, identify trends, and make improvements.
  • For Marketing Purposes: To provide you with information about our services, promotions, and offers that may be of interest to you. You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and codes of practice.

3. Legal Basis for Processing Your Data

We rely on the following legal bases for processing your personal data:

  • Consent: When you have provided your consent for us to use your personal data for specific purposes.
  • Contractual Necessity: When processing your data is necessary for the performance of a contract with you or to take steps prior to entering into a contract.
  • Legitimate Interests: When processing your data is necessary for our legitimate interests, such as improving our services, and provided that these interests are not overridden by your rights.
  • Legal Compliance: When we need to process your data to comply with a legal obligation.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party service providers who help us operate our business, such as payment processors, IT service providers, and marketing agencies.
  • Professional Advisers: Our legal, financial, and other professional advisers.
  • Regulatory Authorities: If required to do so by law or in response to legal requests, such as court orders or government regulations.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  • Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
  • Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

7. Security of Your Data

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your computer or device by websites that you visit.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us.